How to Get Transportation



Step One is to decide you are ready to go.

We serve those who have decided they cannot endure a life with an abuser any longer, and have no local shelter available. We also serve those taking refuge in a domestic violence shelter where transportation is needed. Once you have made the decision towards a life of freedom, act carefully and seek help from a civic professional like a counselor, a family violence advocate at the police department, or a hotline advocate. Then call us to request help. We will present you with travel options that fit your situation. Our transportation service is one-time one-way. This means no return trips and no relocations. For peace of mind, destination information is purged after the trip.

Step Two is to call our Help Line during normal weekday business hours: 972-885-7020

Step Three is to get to a safe location where a volunteer can pick you up. This can be your place of employment, a public school, a fire station, a police station, an area shelter, a hospital, or other safe place.


Criteria for Receiving Transportation Service

  1. You must be in the Dallas-Ft. Worth metroplex area seeking to go outside of the metroplex area
  2. You must be of legal adult age, 18 years or older
  3. You are leaving or have recently left an abusive intimate partner relationship
  4. You must have been in contact with a civic professional prior to services
  5. You must be able and willing to get to a safe location for pickup
  6. You must have a destination and permission to contact the receiving party about your arrival
  7. Those leaving shelter have an additional criteria to qualify. Call for details.


Area of Service

We'll pick up from a safe location in the Dallas area to a destination that goes outside of the purple radius. We currently cannot offer travel into the Dallas area from outside of the purple metroplex area. For travel inside the DFW metroplex, our sister organization Like Minded People may be able to assist. Call them at 844-682-7233 for information.




Civic Professionals

To qualify for transportation services, you will need to have been in contact with a licensed or certified civic professional. This ensures that you receive immediate assistance related to your abuse and that we are serving people who are genuinely in need of our services. In contact can be a phone call (consider The Hotline or 9-1-1), meeting in-person, or by digital chat with a licensed or certified civic professional.

We define a civic professional as a person who is employed by or engages in a professional capacity on behalf of a registered company, an organization, or a municipality. Additionally, this profession should deal with civic matters such as health, legal matters, community outreach, or public safety.


Examples of civic professionals include (but are not limited to): police, fireman, doctor, lawyer, counselor, therapist, dentist, school nurse, shelter personnel, campus police, emergency line dispatch, caseworker, social worker, pediatrician, and others.



Scheduling Departure Time

Families to Freedom is an all-volunteer organization that relies on the availability of our volunteer team. As such, we are usually not able to accommodate departure for long-distance travel the same day as your call. If you feel you will be in danger before your scheduled departure, call the police and seek shelter.


Safe Locations for Pickup

A safe place for a volunteer to pickup at can be the location of a civic professional such as the police station, a fire station, hospital or medical clinic, or a shelter. In some cases where municipal resources are too far or not available, we will also accept a public establishments including a retail store that is well lit and has camera surveillance and/or security personnel. This requirement is for the safety of all people involved. We will not pickup from a residence.

While Families to Freedom will advocate for you to contact and/or report the abuse to police, we do not require police involvement. We will honor the confidentiality agreements formed between doctors and their patients, and lawyers with their clients.

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