Serving Shelters

Shelter Clients

Families to Freedom also serves those taking refuge in a domestic violence shelter where transportation is needed to relocate. There are many reasons shelter clients may seek travel. Whether for family support, job opportunities, affordable housing or distance from a stalking ex-partner, helping someone leave shelter before their exit date opens that space up for the next caller. When a shelter is able to help more people, there will be a stronger support in the community for that shelter. We see this as serving double!

Shelter clients seeking our service will need to be verified as current clients before service can be scheduled. This usually involves a conversation with a case manager or shelter personnel before or after your call.

Three Ways to Go

We primarily offer three options for long-distance travel:

  1. Car (or van) Ride to Safety for clients with children
  2. Ticket to Ride by bus, train, or airline
  3. Fuel Assistance for gas

Advocates & Case Managers

We welcome prescreening calls to ensure your client is a good fit for travel before introducing the topic of transportation. Considerations to know ahead of time is whether we'll have a bilingual driver available (sometimes we do), whether we'll have a child car seat available, timing to depart, and if your client meets our criteria for travel. Our focus for travelers from shelter driven by car is ideal parents with children and clients with an impairement that would make public transit difficult.

Shelter to shelter travel is limited to ~200 miles

We may limit shelter to shelter travel to 200 miles or less unless the receiving shelter confirms they will hold space for as long as needed for arrival. This ensures the client's travel can be completed before the receiving shelter's space becomes unavailable.

Travel by Bus

Callers without children requesting travel may be offered a bus pass. Bus passes are typically booked one week in advance of departure. A photo ID may be required. We currently do not offer bus passes for callers outside of the North Texas area. If you need a safe place to stay until leaving by bus, call for shelter here, then call us to make your arrangements.

Baggage restrictions may apply for how much luggage is allowed. Any single suitcase, bag or box must weigh under 50 lbs. Families to Freedom is unable to pay for travel costs with excess baggage and unable to ship items left behind. We will make arrangements for a ride to the bus station.

Call 972-885-7020 M-F 8am-5pm CT to discuss travel needs.

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