Serving Shelters

Shelter Clients

There are many reasons shelter clients may seek travel. Whether for family support, job opportunities, affordable housing or distance from a stalking ex-partner, helping someone leave shelter before their exit date opens that space up for the next caller. When a shelter is able to help more people, there will be a stronger support in the community for that shelter. We see this as serving double!

Shelter clients seeking our service will need to be verified as current clients before service can be scheduled. This usually involves a conversation with a case manager or shelter personnel before or after your call.

Three Ways to Go

We primarily offer three options for long-distance travel:

  1. Car (or van) ride for clients with children
  2. Public transit (bus, train, flight)
  3. Fuel card for gas

Advocates & Case Managers

We welcome prescreening calls to ensure your client is a good fit for travel before introducing the topic of transportation. Considerations to know ahead of time is whether we'll have a bilingual driver available (sometimes we do), whether we'll have a child car seat available, timing to depart, and if your client meets our criteria for travel. Our focus for travelers from shelter driven by car is ideal parents with children and clients with an impairement that would make public transit difficult.

Shelter clients without children requesting travel may be offered a bus pass. Bus passes must be booked one week in advance of departure to reduce our costs. A photo ID is required. Baggage is typically limited to 1 checked suitcase/bag, 1 small carry-on/lap bag and 1 purse. Checking one extra suitcase can be done at the check-in counter. Greyhound charges $15 for that. See their baggage policy here: Families to Freedom is unable to pay for extra baggage. We will make arrangements for shelter client's ride to the bus station.

Shelter to shelter travel is limited to ~200 miles

We may limit shelter to shelter travel to 200 miles or less unless the receiving shelter confirms they will hold space for as long as needed for arrival. This ensures the client's travel can be completed before the receiving shelter's space becomes unavailable.

Call 972-885-7020 to discuss a shelter client's travel needs.

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